1. First and foremost, be sure to follow Americans with Disabilities Act 1990/ADA (amended) accommodations and recommendations. These recommendations are important to the safety and accessibility of the visually impaired and blind individual. Be familiar with amended or updated ADA regulations.

2. Introduce yourself to your visually impaired or blind shopper. Maintain an attentive open line of communication to the specific individualized requests or concerns of your visually impaired and blind customers. The time you invest with your customer may result in suggestions that help maximize not only their shopping experience but improve the overall shopping experience for the general population. Inform visually impaired and blind customers of specific Braille labeled items in your store such as vending machines or ATM’s.

3. Many supermarkets already offer website or online shopping and delivery service. Be sure that your visually impaired and blind customers are aware of this option should they prefer … Read More

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